Frequently Asked Questions

We are able to help with a wide range of emotional and mental health concerns. We will discuss your specific needs during your initial assessment and collaboratively create a treatment plan that is right for you and your family. 

We work with several major insurance companies* including:

Aetna

The Alliance

Blue Cross Blue Shield (Carelon)

Dean Health Care/Medica

Network Health Plan

Prevea 360

United Healthcare (UHC/UMR)

Quartz

Wisconsin Medicaid (BadgerCare/ForwardHealth) 

*Please remember to contact your insurance company prior to scheduling any appointments. Individual plans and coverage vary widely within each company. Even if your insurance company is listed as accepted at Empower, this does not guarantee that your individual plan will cover our therapy services. Patients are fully responsible for any accrued costs that are not covered by their insurance plan, due at the time of service.

The cost of counseling services at Empower varies depending on the type of service you need and your insurance plan. It is recommended that you contact your insurance company to discuss coverage prior to contacting Empower for services. Full fee schedule will be provided and discussed at your first session. Cash pay options are available. 

Unfortunately, we are not able to accommodate payment plans or sliding-scale fee schedules at this time. All clients are required to have a current credit or debit card on file for co-payments at the time of service as well as for any remaining balances following insurance payment. 

Mental health services are in very high demand. It is possible there will be a waiting list for services. This varies depending on demand at the time of your service request. We do our best to take as many new patients as possible. 

We review all incoming inquiries on a regular basis. Phone calls will be made to those who have been accepted as patients. You will receive an e-mail if we are not able to accommodate your request for services at this time, or if you are accepted to our waiting list (if applicable).

The frequency of counseling sessions is determined by your therapist and based on clinical need.